Frequently asked questions

Simply open the SHARE NOW app to see the Home Area outlined on the map screen. Below you'll also find all the Home Area maps in SHARE NOW cities:

Austria
Vienna Home Area

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area
Münster Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

Think of the Home Area as our operating area, in which our cars free-float around the city and where you can park on the streets for free. You may leave the Home Area, but you must drive back to the same Home Area to end the trip.

If you're driving an electric car, please note that the range of a fully charged electric car is up to 100km (+/- 20km) and that there may not be charging stations outside the Home Area.

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

We collaborate with local governments so you can park SHARE NOW cars for free on any legal public street parking space within the Home Area. However, each city has specific parking regulations that you should be aware of.

Here are the parking rules in each city:

Austria
Vienna Parking Rules

France
Paris Parking Rules

Germany
Berlin Parking Rules
Cologne Parking Rules
Dusseldorf Parking Rules
Frankfurt Parking Rules
Hamburg Parking Rules
Munich Parking Rules
Stuttgart Parking Rules

Italy
Milan Parking Rules
Rome Parking Rules
Turin Parking Rules

Netherlands
Amsterdam Parking Rules

Spain
Madrid Parking Rules

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged BMW i3 can go up to 200 km.
The range of a fully charged Fiat 500e can go up to 300 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!

Ending your trip with less than 10% battery may incur a fee.

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence.

Plus Coverage is also available on all rates, reducing your deductible to just 250€ whilst adding glass and tyre damage cover plus Roadside Assistance in the Home Area. Plus Coverage starts from 0,99 €.

To learn more, please check out our terms and conditions.

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car within walking distance of your requested pick-up address* — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days. Maximum rental period may vary depending on your city. Learn more about pre-booking here

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

Drop off zones are part of the Home Area. A drop off fee applies when you park the car and end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map). In some cases, a fee is also charged for pick-up from a drop off zone.

See your Home Area's drop off zones and fees here:

Austria
Vienna Home Area

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

A drop off fee applies when you end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map).

Drop off zones are part of the Home Area, but can be located inside or outside the city center. In some cases, a drop off fee is also charged for pick-up from a drop off zone.

See your Home Area's drop off zones and fees here:
Zone A: n.a.
Zone B: n.a.

Austria
Vienna Home Area

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

Yes, you can always drive outside the Home Area to other cities, but you must drive the car back to the same Home Area to end your trip. You can always see the Home Area clearly outlined in the SHARE NOW app.

Rhineland: In Germany, you can drive between and end your trips in Cologne and Dusseldorf. An intercity fee will apply.

Drop-off zones: It is possible to park the car and end your trip in drop-off zones, which are areas a little outside the city center. A drop-off fee will apply.

When driving in Italy, keep in mind that you are not allowed to drive SHARE NOW cars into the regions of Campania, Puglia, Calabria, Basilicata, and Sicilia.

To find out more about driving to another country with a SHARE NOW car, please consult our dedicated FAQ.

You might have noticed that the minute rate for each car changes depending on where and when you look in the app. The reason is: availability! Sometimes there are too few or too many cars when and where you need them. To get cars moving to the right spots, the minute rate automatically adjusts itself based on time and location.

The advantages:
✓ Cars in low demand areas are discounted daily so they are more likely to be driven.
✓ For just a few cents more or less, demand and supply are brought back into balance.
✓ This improves the availability of cars throughout the Home Area so you can find a car at the right place and time – for the right price.
✓ Our prices are capped and never exceed the maximum price range.

You can always see the latest minute rate by tapping on a car. Simply look out for cars with red stickers in the app to enjoy the lowest price. Happy bargain-hunting!

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app under "Plan trip". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From:	You can roam to:	Pre-booking needed?
🇦🇹Austria	Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein	✔️
🇮🇹Italy	Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein	✔️
🇩🇪Germany (all cities except Münster)	Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein	✔️
🇩🇪Germany (Münster)	The Netherlands, Luxembourg, Belgium, Austria, Denmark	✔️
🇳🇱Netherlands	Belgium, France, Germany, Luxembourg, Liechtenstein	✔️
🇫🇷France	–	–
🇪🇸Spain	–	–

Unfortunately, international travels are not allowed for SHARE NOW cars in France or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

When you travel in Italy, keep in mind that you are not allowed to drive SHARE NOW cars into the region of Campania, Puglia, Calabria, Basilicata and Sicilia.