Frequently asked questions

Yes. When you rent a SHARE NOW in Denmark, you can cross the border to Sweden and Germany at no additional cost and enjoy a trip to our beautiful neighbouring countries.

If you're planning such a trip, here are some things to keep in mind:

For both countries

• Important: Remember to bring your physical driver's license when driving outside Denmark's borders.
• To find charging stations where you can charge for free, use the E.ON Drive app. Make sure to activate the view of roaming stations in the E.ON Drive app: All filtres > Additional filters > Roaming stations
• You are responsible for road tolls any ferry crossings or similar expenses that are not directly related to your rental.
• Pay attention to the number of kilometres included in your rate. The number is provided during your purchase.

For Sweden 🇸🇪

• You can refuel for free at Circle K using the fuel card in the car's armrest.
• Our cars are registered for number plate payment at the Øresund Bridge. Learn more here.
• ℹ️ For more information about driving in Sweden, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

For Germany 🇩🇪

• You can refuel for free at Aral using the fuel card in the car's armrest.
• Our cars are registered for number plate payment at the Storebælt Bridge. Learn more here.
• ⚠️ Eco Sticker: To drive into the city centers of many major cities in Germany, it's required that the car is equipped with an Eco Sticker, also known as environmental badge. The requirement for an environmental badge applies to both petrol and electric cars. However, if you're only planning to drive on the motorways in Germany, an environmental badge is not required.
• ⚠️ German Parking Disc: Our automatic parking disc is not valid in Germany. Therefore, you need to print a German parking disc, which should be placed in the car during your trip. Leave the automatic parking disc in place but cover it with a piece of paper, so that only one parking disc is visible from the outside.
• ℹ️ For more information about driving in Germany, including in-depth information about eco stickers and parking regulations, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

If you experience any issues with the car during your trip, are involved in an accident, or need assistance in any way, please contact our customer centre through the app.

On spontaneous trips – meaning when you find a car on the map in the app and start your trip right away – only the account holder is allowed to drive the car.

In relation to pre-booking, where you can reserve a car in advance to an address near you, you can add an additional driver to your trip for 50 kr./day. You can easily do this in the app.

Yes. After you exceed the time and/or mileage in a package, extra fees for each additional minute and/or kilometer will apply. When you end your trip, the fees will be added to your invoice.

To see these additional fees, simply tap on a rate or package in the app. Detailed pricing information will be displayed at the bottom of the screen.

Unfortunately, no. You're responsible for paying for parking whenever you leave the Home Area.

Charging an electric car is safe and simple. With SHARE NOW, you can charge at any E.ON, Clever, Spirii, and IONITY charging station in Denmark. If you're in Sweden or Germany and need to charge, we refer to the E.ON Drive app.

How to charge an electric car

1. Take the charging cable from the boot of the car.
2. Open the car's charging port with a gentle tap and plug in the cable. The charging port is located above the rear wheel.
3. There is a chip in the plug of the charging cable. Scan the plug on the top, front or side of the charging station to activate charging, then plug in the cable.
4. The car is charging when the lights around the car's charging port light up.

Standing next to a fast charger? The charging process at these stations are a bit different. Learn more here.

Hint: Each time you fully charge a car that has less than 30% battery level, you earn 30 kr. in SHARE NOW credit. If the car has less than 15%, you can earn as much as 60 kr. in SHARE NOW credit. This will be used to pay for your trips and trip related costs. Credit can only be earned on trips that are paid via your personal payment profile.

Please note: If the battery level is below 5%, you're obligated to charge the car (if the circumstances allow it)

Unlimited petrol is included in your price, as long as you refuel at partner stations.

How to refuel in Denmark and Sweden

1. Head to a Circle K petrol station
2. Look for the fuel card in the armrest between the seats or in the glove compartment
3. The PIN for the fuel card will be displayed in the app
4. Enter the fuel card PIN at the gas station terminal
5. Fuel up the car with miles95 petrol. Important: Do not use milesPLUS 95 petrol.

How to refuel in Germany

1. Head to a Aral petrol station
2. Look for the fuel card in the armrest between the seats or in the glove compartment
3. The PIN for the fuel card will be displayed in the app
4. Enter the fuel card PIN at the gas station terminal

If you rent a car in other country than Denmark and are looking for information about refuelling, please refer to the FAQ section of the respective country.

Yes, absolutely! Our cars are added to the automatic licence plate recognition at the Øresund Bridge toll station, which means that you can pass through the toll station in any of our cars. The price is 200 kr. one-way and you'll be charged to your payment profile 1-3 business days after you've passed through the toll station.

How-to

You can use any lane in the toll booth, but we recommend you use the green lanes. Drive forward slowly – the car's number plate is scanned, and the barrier opens automatically.

Price and payment

The price for crossing Øresundsbroen in a SHARE NOW car is 200 kr. per way. You will receive your toll invoice from us 1 to 3 business days after you have passed the toll booth. Note: You will receive three invoices for your trip: one for your car rental and one for each trip through the toll booth.

Can I pay with my bizz, my payment card, or cash?

If you have your own bizz device in the car (and the bizz is connected to a BroPas agreement), you pay with your bizz. You can also pay with your payment card or cash, but you won't get a discount when doing so.

When it's time to return to Denmark, you do the same as on the way out. Before you drive off, remember to familiarise yourself with Sweden's parking regulations, speed limits and the like.

Yes!

Our cars are added to the automatic licence plate recognition at Storebæltsbroen – going to and from Fyn, Jutland and Germany is as easy as ever. The price of 200 kr./one way is automatically charged from your payment profile 1 to 3 business days after your trip through the toll booth.

How-to

Use the green lanes at the toll booth. The car's number plate is scanned, and the barrier opens automatically. You can see the sign colours from afar, so you know which lane to choose.

Price and payment

The price for crossing Storebæltsbroen in a SHARE NOW car is 200 kr./one way. You'll receive your toll invoice 1 to 3 business days after your trip through the toll booth. Please note: You'll receive three invoices for your trip: one for your car rental and one for each trip through the toll booth.

Can I pay with my bizz, my payment card, or cash?

If you bring your own bizz device in the car, you pay with your bizz. You can also pay with your payment card or cash, but you won't get a discount when doing so.

On your way back, you do the same as on the way out. Enjoy!

Yes, you are expected to pay the toll costs when you cross bridges or when you drive on motorways. This applies to Denmark as well as in other SHARE NOW countries.

Our cars are added to the automatic licence plate recognition at the Øresund Bridge and Storebælt Bridge toll stations. The price is 200 kr./one way through the toll booth.

There may be specific rules regarding the toll fees you need to pay when renting a SHARE NOW in another country. Please refer to the FAQ section of the respective country for more information.