Frequently asked questions

You can always request your magic PIN in the app:

Open the app ▶ Menu ▶ My account ▶ Request PIN

We will then send your PIN to your mobile phone number via SMS. Your PIN cannot be changed.

Is your account already locked after entering the wrong PIN too many times? No worries, you can easily unlock it yourself:
Follow the app unlock instructions ▶ Enter your driver's license number

Your account will then be unlocked and the PIN will be sent to your mobile phone number via SMS.

No longer have access to your mobile phone number? No problem, just give us a call!

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Don't worry. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply reactivate the engine via the app.

Unlimited petrol is included in your price, as long as you refuel at partner stations.

How to refuel in Denmark and Sweden

1. Head to a Circle K petrol station
2. Look for the fuel card in the armrest between the seats or in the glove compartment
3. The PIN for the fuel card will be displayed in the app
4. Enter the fuel card PIN at the gas station terminal
5. Fuel up the car with miles95 petrol. Important: Do not use milesPLUS 95 petrol.

How to refuel in Germany

1. Head to a Aral petrol station
2. Look for the fuel card in the armrest between the seats or in the glove compartment
3. The PIN for the fuel card will be displayed in the app
4. Enter the fuel card PIN at the gas station terminal

If you rent a car in other country than Denmark and are looking for information about refuelling, please refer to the FAQ section of the respective country.

Charging an electric car is safe and simple. With SHARE NOW, you can charge at any E.ON, Clever, Spirii, and IONITY charging station in Denmark. If you're in Sweden or Germany and need to charge, we refer to the E.ON Drive app.

How to charge an electric car

1. Take the charging cable from the boot of the car.
2. Open the car's charging port with a gentle tap and plug in the cable. The charging port is located above the rear wheel.
3. There is a chip in the plug of the charging cable. Scan the plug on the top, front or side of the charging station to activate charging, then plug in the cable.
4. The car is charging when the lights around the car's charging port light up.

Standing next to a fast charger? The charging process at these stations are a bit different. Learn more here.

Hint: Each time you fully charge a car that has less than 30% battery level, you earn 30 kr. in SHARE NOW credit. If the car has less than 15%, you can earn as much as 60 kr. in SHARE NOW credit. This will be used to pay for your trips and trip related costs. Credit can only be earned on trips that are paid via your personal payment profile.

Please note: If the battery level is below 5%, you're obligated to charge the car (if the circumstances allow it)

Learn all about parking with SHARE NOW here.

You park for free and end your trip in public parking spaces within the Home Area in Copenhagen and Frederiksberg (including most hospitals and a number of selected shopping destinations) where the car is allowed to remain parked for a minimum of 2 hours with no restrictions during certain hours. Public parking spaces are shown as a blue sign with white text.

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile