Can I contact SHARE NOW's customer center after February 29th?
Yes, you can write to our customer center at kundecenter@share-now.dk until March 11th.
Yes, you can write to our customer center at kundecenter@share-now.dk until March 11th.
If you have questions about a case involving damages, fines, fees, or unpaid invoices, you can contact us via email. You should write directly to the department handling your case:
Damages
Write to skade@share-now.dk until March 31st
Write to skade@arriva.dk from April 1st onwards
Fines and Fees
Write to boeder@share-now.dk until March 31st
Outstanding Debts, Questions about Invoices, etc.
Write to restance@share-now.dk until March 11th
Write to indtægter@arriva.dk from March 12th onwards
We will ensure that your SHARE NOW account is closed in connection with the closure of SHARE NOW Denmark. From February 29th, 2024, you will no longer be able to use your account to drive in Denmark. However, you will have access to your account until March 31st, 2024, where you will be able to see invoices and have the option to approve rental terms in one or more SHARE NOW countries, thereby becoming a customer in the respective country. If you have approved terms in other countries, it is the first country you have approved that you become a customer of. After the closure, we will ensure that your personal information is handled in accordance with applicable law. You can read more about SHARE NOW's handling of your personal information in our privacy policy.
If you want to use your SHARE NOW account in other countries, you will still be able to do so if you have accepted the rental terms in the country you wish to drive in. If you have not yet approved rental terms, you can do so by reserving a car in a SHARE NOW city abroad, after which you will be asked to accept the rental terms for that country. Once you have approved the terms, you can delete your reservation again. If you are not yet a SHARE NOW customer, you can always sign up in one of the other countries.