Frequently asked questions

You can always request your magic PIN in the app:

Open the app ▶ Menu ▶ My account ▶ Request PIN

We will then send your PIN to your mobile phone number via SMS. Your PIN cannot be changed.

Is your account already locked after entering the wrong PIN too many times? No worries, you can easily unlock it yourself:
Follow the app unlock instructions ▶ Enter your driver's license number

Your account will then be unlocked and the PIN will be sent to your mobile phone number via SMS.

No longer have access to your mobile phone number? No problem, just give us a call!

Oh no! We hope everything is alright. Dial 110 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it! Here's how to refuel our cars:

1. Go to a partner petrol station.
2. Look for the prepaid fuel card (OMV or MOL depending on the partner station) in the key card holder (in the glove compartment).
3. The PIN for the fuel card will be displayed in the app
4. Determine the correct fuel type by checking inside the car's fuel tank door.
5. Fuel up.
6. Enter the fuel card PIN at the gas station terminal.

Fueling is free unless you do so at unapproved petrol stations. In these cases, you'll have to pay for it yourself and send the original receipt to us. A processing fee may then apply. Please do not fuel our cars with premium fuel (e.g.: MaxxMotion).

Currently, you can charge the BMW i3, the Opel Corsa-e and the Peugeot e-208 models in Hungary.

Here's how to charge our cars:

1. Before you start your trip, download the Mobiliti app, apply the SHARE NOW filter and find an available Mobiliti charging station near you (available chargers are indicated in green in the app).
2. When you get to the dedicated parking space, park the car. Then first check if the car is open (central locking system), as you will only be able to open the charging port this way.
3. Plug the CCS/DC (fast) charger into the car.
4. Take out the charging card from the car (glove compartment or armrest) and hold it near the Mobiliti charging station to charge. If you find a "Start" button on the charging station, press it after holding the card against the reader. Always follow the instructions shown on the charging station display.
5. Put the card back in its dedicated place in the car and check if charging has started.
6. Make a stopover during your trip or end the rental within the Home Area if you don't want to continue your trip.

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

An initial test charge will be pre-authorised on your payment method to make sure your card or bank account is working. Don't worry: This amount will not actually be charged to you.