Pre-booking is free and lets you decide exactly where and when you want to your car. We'll bring your pre-booked car to within walking distance of your requested pick-up address — within the Home Area, of course!
Pre-booking is exclusively available for long-term rentals from 1 to 30 days.
Currently, you can pre-book a car from 1 to 100 days in advance.
Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.
After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).
Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you as soon as the car is ready for you.
For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.
Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.
In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.
We'll notify you when the car is ready for you. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!
Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.
You can simply cancel your pre-booking via the app:
Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking
Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!
You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it! In Italy you can decide to fuel up yourself (we call it the “self-service” way) or get assistance from the fuel station staff, if available (which we call the “serviced” way). Here's how to refuel our cars:
Hint: When you fully refuel a car that has less than 40% of fuel, you earn 4,00 € of credit. You can use this credit to pay for your trips and trip-related costs. Fueling is free unless you do so at unapproved fuel stations or outside of the country. In these cases, you'll have to pay for it yourself and request a reimbursement later.
You don't have to refuel our cars, but if you do, the cost is on us. Fueling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment or armrest), which you can use at the following petrol stations:
Austria
BP, Avanti, OMV, Agip.
Germany
Shell (payment via the SHARE NOW app in over 1,500 Shell fuel stations)
Italy
Q8
If you fuel your car at a non-partner fuel station or outside of the country, you have to pay for it yourself and send the original receipt to us.
Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.
You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.
Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.
An additional driver cost of 8,99 € per day will be applied.
Additional drivers must meet the minimum age requirement for the category of car booked.