Question 1

Where can I park?

Accepted Answer

We collaborate with local governments so you can park SHARE NOW cars for free on any legal public street parking space within the Home Area. However, each city has specific parking regulations that you should be aware of.

Here are the parking rules in each city:

Austria
Vienna Parking Rules

France
Paris Parking Rules

Germany
Berlin Parking Rules
Cologne Parking Rules
Dusseldorf Parking Rules
Frankfurt Parking Rules
Hamburg Parking Rules
Munich Parking Rules
Stuttgart Parking Rules

Italy
Milan Parking Rules
Rome Parking Rules
Turin Parking Rules

Netherlands
Amsterdam Parking Rules

Spain
Madrid Parking Rules

Question 2

Where can I park and end my trip?

Accepted Answer

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

Question 3

What is a Home Area? Can I drive outside of it?

Accepted Answer

Think of the Home Area as our operating area, in which our cars free-float around the city and where you can park on the streets for free. You may leave the Home Area, but you must drive back to the same Home Area to end the trip.

If you're driving an electric car, please note that the range of a fully charged electric smart can go up to 100 km, while a BMW i3 or a Fiat 500e can go up to 260 km.

Question 4

How can I see the Home Area in my city?

Accepted Answer

Simply open the SHARE NOW app to see the Home Area outlined on the map screen. Below you'll also find all the Home Area maps in SHARE NOW cities:

Austria
Vienna Home Area

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area
Münster Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

Question 5

How can I park and keep my car?

Accepted Answer

Doing a stopover with SHARE NOW is easy. First, park the car and shut all doors and windows. The next steps depends on the car:

Keyless cars:

In the app, select Manage Trip ▶ Stopover. This will lock the doors.
To continue driving, open the app and select Manage Trip ▶ Continue trip. This will unlock the doors.
To end your trip, park the car and shut all doors and windows. In the app, select Manage Trip ▶ End trip.

Cars with keys:

Use the car key to lock up the car and make sure to take the car key with you! In the app, select Manage Trip ▶ Stopover.
To continue driving, simply open the car with the key again. You do not have to do anything in the app.
To end your trip, park the car and place the car key back into the key card holder. Make sure doors and windows are closed. In the app, select Manage Trip ▶ End trip.

Important: Stopover time counts as part of your total trip duration. If you have selected an hourly or daily rate, stopover time will continue to use up the time you have booked. If you have selected the minute rate, stopover time will be billed according to the minute rate.

Question 6

Can I drive to another city?

Accepted Answer

Yes, you can always drive outside the Home Area to other cities, but you must drive the car back to the same Home Area to end your trip. You can always see the Home Area clearly outlined in the SHARE NOW app.

Rhineland: In Germany, you can drive between and end your trips in Cologne and Dusseldorf. An intercity fee will apply.

Drop-off zones: It is possible to park the car and end your trip in drop-off zones, which are areas a little outside the city center. A drop-off fee will apply.

When driving in Italy, keep in mind that you are not allowed to drive SHARE NOW cars into the regions of Campania, Puglia, Calabria, Basilicata, and Sicilia.

To find out more about driving to another country with a SHARE NOW car, please consult our dedicated FAQ.

Question 7

What is a drop off zone?

Accepted Answer

Drop off zones are part of the Home Area. A drop off fee applies when you park the car and end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map). In some cases, a fee is also charged for pick-up from a drop off zone.

See your Home Area's drop off zones and fees here:

Austria
Vienna Home Area

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

Question 8

Can I park SHARE NOW cars in private parking garages, for example, inside a shopping mall?

Accepted Answer

Well, okay, but on 3 conditions:

You pay for the parking fees yourself.
You don't end your trip inside the parking garage.
You park the car back on public street parking when you're done.

Question 9

At which airports can I use SHARE NOW?

Accepted Answer

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Germany
Berlin-Brandenburg Airport (BER)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Italy
Milan Linate Airport (LIN)
Milan Malpensa Airport (MXP)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

Spain
Adolfo Suárez Madrid–Barajas Airport (MAD)

Question 10

Can I park my car at charging stations?

Accepted Answer

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city: